Clear terms.
Considered journeys.

“The12Collective”, “Operator”, “we”, “us” and “our” mean the registered Indian entity identified in the final booking summary and invoice. “Applicant” means a person seeking admission; “Member” means an admitted person; “Traveller” means a person named on a confirmed booking; “Journey” means the travel arrangement identified in the booking summary; and “Supplier” includes airlines, hotels, transport providers, destination-management companies, guides, hosts, venues and activity providers.

The contract consists of these Travel Terms, the accepted journey-specific booking summary, confirmed itinerary version, price and payment schedule, cancellation schedule, privacy notice, code of conduct, activity-specific acknowledgements and any supplier conditions clearly disclosed before confirmation. The journey-specific document controls only where it expressly varies a general clause.

The registered name, address, statutory particulars, grievance contact, emergency contact, effective date and governing-law details remain pending final approval. No payment will be accepted under this draft.

Applicants and travellers must be at least 21 years old unless a journey expressly states a higher minimum age. Each person must have legal capacity to contract, meet the disclosed participation requirements and provide information in their own name.

A person booking or communicating for another traveller confirms that they are authorised to do so, have supplied these terms and all material journey information to that traveller, and have authority to provide the relevant personal information. Each named traveller remains individually bound once they accept or use the booking.

We may require identity, age, payment-authority or other reasonable verification. We may refuse third-party payments, release an unverified reservation or require a compliant payment method where reasonably necessary for fraud prevention, sanctions compliance or accurate invoicing.

Applications must be complete, current and truthful. We may verify an email address, telephone number, identity, referral, public professional or social profile and any information voluntarily submitted for admission, safety or journey planning.

We may request clarification or supporting material and may pause, decline or close an application if information is materially inaccurate, inconsistent, misleading, impersonated, unlawfully obtained or not supplied by the stated deadline. Deliberate concealment of a material safety, identity or eligibility fact may justify withdrawal of admission or termination of a booking.

Applicants must promptly correct information that changes. Verification is a risk-control process and is not a representation that we have independently authenticated every statement.

Admission is selective and capacity-limited. An application, interview, recommendation, fit score, referral, shortlist or invitation does not create an entitlement to admission, a particular pathway, a journey place or reasons for a decision.

Authorised people make consequential admission decisions. Automated tools may organise information but do not make the final decision. We may defer, reconsider or withdraw an unaccepted invitation for legitimate capacity, integrity, safety or community reasons.

Selection discretion never authorises discrimination prohibited by law. Admission does not guarantee the composition, age range, gender balance, nationality, profession, social profile, personality or conduct of any future group.

Membership gives conditional access to the private member environment and consideration for relevant services. It is personal, non-transferable and may not be sold, shared or represented as an ownership, investment, club equity or recurring entitlement.

There is currently no application fee or annual membership fee. Any future paid membership product would require separate prominent terms and affirmative acceptance; it will not be imposed retrospectively.

We may suspend access while investigating account compromise, material policy breaches, safety concerns or unlawful activity. Where urgency permits, the member will receive notice and a reasonable opportunity for human review. Ending platform access does not erase accrued payment, confidentiality, damage or legal obligations.

Before payment, the booking summary will identify the destination, duration, intended itinerary, material accommodation standard, included transport, core inclusions, material exclusions, activity level, price, taxes and compulsory charges, payment deadlines, cancellation schedule, minimum group condition and known special requirements.

Images, maps, editorial descriptions, sample menus, anticipated hosts, seasonal references and indicative timings provide context unless identified as guaranteed material features. Exact rooms, views, operating personnel, weather, wildlife, events and spontaneous experiences cannot be guaranteed.

Travellers must review the entire booking summary before acceptance and immediately raise any inconsistency. No oral statement or informal message changes a booking unless confirmed through an authorised written channel.

A shortlist, expression of interest, recommendation or seat offer is not a confirmed booking. A temporary hold expires automatically at its stated time and may be released without further notice if acceptance, required information or cleared funds are incomplete.

A binding booking is formed only when we issue a written confirmation identifying the traveller and journey after the stated preconditions are satisfied. An acknowledgement of enquiry, application, payment initiation or document upload is not confirmation.

We may decline or reverse a purported confirmation caused by fraud, duplicate processing, obvious system error, unauthorised payment or manifest pricing error. Any amount received will then be handled promptly in accordance with law, after deducting only a lawful, disclosed amount.

The confirmed price will be stated in the displayed currency and will identify applicable taxes and compulsory charges known at booking. Optional upgrades, personal purchases and services obtained independently are additional.

Where a price depends on exchange rates, government levies, fuel charges or supplier tariffs, the booking summary will state the applicable assumption and whether a defined adjustment is permitted before final payment. No undisclosed discretionary surcharge may be imposed.

We may correct an obvious typographical or calculation error before confirmation. If a lawful correction after payment materially changes the total price, we will provide the notice, choice and remedy required by the booking terms and applicable law rather than silently charging the difference.

The booking summary will identify each deposit, instalment and final-payment deadline and whether a component becomes non-refundable because it is committed to a supplier. Funds are treated as received only when cleared and correctly referenced.

Failure to pay by a deadline may permit us to cancel the booking and apply the traveller-cancellation schedule, but we will first follow any notice or grace period stated in the booking summary. Reinstatement is discretionary and may require current pricing and supplier availability.

A payment plan does not divide the Journey into separate contracts. The traveller remains responsible for the full contracted amount, subject to the cancellation schedule, statutory rights and amounts we are legally required to return.

The payer confirms authority to use the payment method and authorises the stated amount. We may request matching identity, billing details or written authority where the payer is not the traveller.

Suspected fraud, stolen credentials, sanctions concerns, duplicate payments or inconsistent payer details may cause a hold, verification request or cancellation. We will not knowingly retain an unauthorised payment.

A chargeback should not be used to avoid a valid cancellation charge or bypass the documented complaint process. This does not remove a cardholder’s lawful dispute rights. We may provide the accepted contract, confirmation, delivery records and correspondence to the payment provider and pursue any undisputed balance lawfully due.

Only services expressly listed as included are part of the Journey. Unless confirmed otherwise, flights to the starting point, visas, passports, insurance, vaccinations, medical care, optional activities, meals not listed, beverages, tips, laundry, excess baggage, local taxes payable directly and personal purchases are excluded.

A stated meal or experience describes the category, not a specific dish, host or venue unless expressly guaranteed. Reasonable equivalents may be used when operational conditions require.

Travellers are responsible for incidental deposits, damage holds, minibar, telephone, room service and other personal charges. We may recover a verified supplier charge attributable to a traveller after providing supporting information.

A Journey may require a stated minimum number of confirmed travellers. If the minimum is not reached by the disclosed decision date, we may cancel, postpone, redesign or offer a revised price, subject to the choices and remedies stated before payment and required by law.

We do not guarantee any gender ratio, age range, nationality mix, profession, relationship status, social following, personality match or continued participation of a particular member, curator, chronicler or host.

A change in group composition is not by itself a material alteration or ground for refund. This does not apply where we expressly sold and confirmed a specific composition as a material feature.

International travel is operationally dynamic. We may reasonably change sequence, timing, route, transport, accommodation, restaurant, activity, guide, curator, chronicler or host because of availability, safety, weather, local conditions, supplier failure or group welfare.

We will seek a reasonably comparable alternative where a material included service becomes unavailable. Comparison may consider location, function, quality, safety, availability and the Journey as a whole rather than one isolated attribute.

A minor change does not create a right to cancel without charges. A material change will be communicated as soon as reasonably practicable and will carry the option or remedy required by the journey-specific terms and applicable law.

We may cancel or postpone a Journey where performance becomes unlawful, unsafe, commercially unviable under a disclosed minimum-number condition, or materially impossible despite reasonable alternatives. We will explain the principal reason and available options.

Depending on the cause and applicable law, options may include a replacement Journey, rescheduling, a time-limited credit accepted by the traveller, or refund of the amount legally repayable. We will account for sums actually recovered or irreversibly committed where the contract and law permit.

We do not guarantee reimbursement of independent flights, visas, equipment, leave, accommodation or other arrangements not booked through us. Travellers should use flexible arrangements and suitable insurance until departure is secure.

Events beyond reasonable control may include severe weather, natural disaster, epidemic, public-health restriction, war, terrorism, civil disturbance, government action, border closure, sanctions, strike, carrier disruption, cyberattack, infrastructure failure, destination emergency or comparable event not caused by the affected party.

We may reroute, relocate, replace, delay, suspend, shorten, postpone or cancel affected services when reasonably necessary. We will act in good faith, consider available official guidance and take reasonable steps to limit avoidable loss.

Refunds, credits and additional costs depend on the contract, supplier recoveries and applicable law. Extra accommodation, transport, medical, evacuation, repatriation and personal costs are the traveller’s responsibility unless expressly assumed by us or legally payable by us.

A traveller may cancel only through the stated written channel. Cancellation takes effect when received and identified with the booking reference. A verbal message to a curator, guide, supplier or other traveller is insufficient unless acknowledged by our authorised team.

The journey-specific schedule will state cancellation deductions by date and may include committed supplier charges, unrecoverable taxes, administrative work and loss reasonably caused by the cancellation. We will not use a hidden or arbitrary deduction.

The traveller should notify the insurer promptly. Delay may move the cancellation into a higher charge period and may prejudice an insurance claim. Statutory remedies remain unaffected.

An approved refund will be returned through an appropriate lawful method within the applicable period after necessary reconciliation. Processing time may include receipt of supplier refunds, identity checks and banking timelines, but we will not delay without reasonable cause.

A credit is not imposed as a substitute for a refund where the law requires a refund. If voluntarily accepted, its value, expiry, transferability, eligible Journeys and treatment on later cancellation will be recorded before acceptance.

Where we pursue a supplier recovery for the traveller, any amount ultimately passed through may be reduced only by a charge expressly agreed or permitted by law. Currency movements and non-refundable external charges may affect the recovered amount.

A traveller may request a replacement or name change, but it is not effective without written approval. The proposed replacement must independently satisfy admission, identity, visa, health, safety, document and payment requirements.

Approval depends on supplier rules, deadlines, inventory and the group’s lawful safety and compatibility needs. Airlines and other suppliers may treat a change as cancellation and rebooking.

The outgoing and replacement travellers are responsible for verified price differences, supplier penalties, taxes and reasonable administration stated before completion. Until the replacement is confirmed, the original traveller remains liable under the booking.

No refund is ordinarily due for an included service missed because of late arrival, early departure, illness, personal preference, failure to meet at the stated time, inadequate documents, removal for conduct or an independent travel disruption not caused by us.

We may assist with alternatives but do not guarantee recovery or replacement. Any new transport, accommodation, guide or activity will be at the traveller’s cost unless we expressly agree otherwise.

If our breach directly causes a material service to be missed, the remedy will be assessed under the booking, the value of the affected service and applicable law.

Travellers are solely responsible for valid passports, visas, transit permissions, entry forms, vaccinations, permits and compliance with immigration, customs and destination rules applicable to their nationality, residence, route and personal circumstances.

Our information or visa assistance is administrative and based on sources available at the time; it is not legal advice or a guarantee of approval, processing time or entry. Embassies, consulates and border authorities decide independently.

Visa refusal, delay, loss of passport, undisclosed immigration history or denial of entry is treated under the traveller-cancellation rules unless directly caused by our proven breach. Applications should be made within the communicated timeframe.

Carrier conditions of carriage, check-in deadlines, baggage rules and security requirements apply. Flight times and routes may change. Unless expressly included, the traveller contracts directly with the carrier.

Travellers must monitor schedules, arrive in time and keep essential medication, documents and valuables in permitted hand luggage. We are not a custodian of baggage and do not guarantee recovery of delayed, damaged or lost property.

Where we book transport as an included service, we will provide reasonable assistance with disruption and pass through recoveries received for the traveller, but carrier liability regimes and applicable law may limit the available remedy.

Any flight, hotel, transfer, activity, restaurant, extension or other service booked independently is outside our contract, even if it connects with the Journey or was mentioned informally.

Travellers should not make non-changeable independent arrangements until written Journey confirmation and should allow reasonable connection time. We are not responsible for loss arising solely from an independent booking.

If we agree to arrange an additional service, its confirmation must identify whether we act as principal, organiser or booking agent and which supplier terms apply.

Accommodation category, occupancy basis and any single supplement will be stated in the booking summary. Room size, view, floor, bed type, connecting rooms and early check-in are requests unless confirmed as guaranteed.

A shared-room match is an operational arrangement, not a guarantee of friendship, habits, identity characteristics or compatibility. Travellers must respect privacy, property, sleep and reasonable boundaries. We may reassign rooms where reasonably necessary.

If sharing becomes impossible because of withdrawal, conduct, safety or supplier constraints, the affected traveller may need to pay a verified single-room or alternative cost where disclosed and lawful. We will explain available choices before charging.

Travellers must assess the disclosed activity level with an appropriate medical professional where needed and provide information reasonably necessary to plan safe participation, emergency response, food arrangements and requested assistance.

Travellers remain responsible for medication, prescriptions, storage and sufficient supply. Medication should not be placed solely in checked baggage. We do not diagnose conditions, prescribe treatment or guarantee medical facilities.

Failure to disclose a material condition is relevant only where the information was reasonably requested for safety or performance and the omission causes a real operational risk. Health information is handled confidentially and access is restricted.

Accessibility, dietary, religious, mobility and other requests should be made before confirmation or as soon as the need arises. We will consider reasonable arrangements with suppliers but international destinations may have physical, legal and infrastructure limitations.

A request is not guaranteed unless confirmed in writing. We may propose a reasonable alternative or explain why a requested arrangement cannot safely or practically be delivered.

A traveller must not be excluded merely for requesting assistance. Participation may be limited only where, after individual consideration, the essential requirements cannot be met safely or without fundamentally altering the Journey.

Comprehensive travel insurance may be a condition of participation. The booking summary may require minimum cover for overseas medical treatment, evacuation, repatriation, cancellation, interruption, activities, baggage and personal liability.

The traveller must disclose relevant information to the insurer, read exclusions and provide evidence by the deadline. We do not advise on policy suitability, underwrite cover or decide claims.

If urgent action is reasonably required and the traveller or emergency contact cannot be reached, the traveller authorises reasonable assistance to be sought. The traveller remains responsible for medical, evacuation, repatriation and related costs not legally payable by us.

Travel may involve road transport, boats, wildlife, water, altitude, heat, cold, uneven terrain, remote areas, nightlife, adventure activity and delayed access to medical care. The booking summary or activity provider may identify additional risks and eligibility rules.

Participation in an optional or higher-risk activity is voluntary. Travellers must follow instructions, use required equipment and disclose relevant limitations. A supplier or leader may refuse participation where reasonable safety criteria are not met.

An acknowledgement of risk does not waive liability that cannot lawfully be waived. It confirms awareness of ordinary and disclosed inherent risks and the traveller’s duty to exercise reasonable care.

Travellers must comply with law, supplier rules and reasonable safety instructions and must respect local communities, staff and other travellers. Harassment, threats, violence, discrimination, unwanted sexual conduct, stalking, theft, illegal drugs, dangerous intoxication and deliberate privacy violations are prohibited.

We may give a warning, impose a proportionate restriction, separate participants or remove a traveller where reasonably necessary. In an immediate-risk situation, protective action may be taken first and reviewed promptly afterward.

A traveller removed for a serious or repeated breach is responsible for resulting accommodation, transport, legal and repatriation costs and is not automatically entitled to refund for unused services. This clause is applied subject to evidence, proportionality and applicable law.

Journey Curators, Chroniclers, guides and hosts may be employees, contractors or independent specialists. Their expected role will be described in the Journey information, but a named individual may become unavailable because of illness, safety, visa, scheduling, professional or personal circumstances.

We may appoint a suitable replacement or redistribute responsibilities. A personnel change is material only where that individual was expressly confirmed as an essential, non-substitutable feature.

No individual may bind us to a refund, upgrade, itinerary change or other contract variation unless expressly authorised. Concerns about conduct or safety should be reported directly to the identified operational contact.

Suppliers control the services they operate and may apply disclosed booking, carriage, safety and cancellation terms. We select and coordinate suppliers with reasonable care but cannot direct every real-time operational decision.

We do not avoid responsibility merely by naming a supplier. Our responsibility depends on the representation made, the service contracted, our role, reasonable care in selection and coordination, and applicable law.

The traveller must reasonably cooperate with supplier complaint and recovery procedures. Supplier insolvency, closure or default will be handled through available alternatives, recoveries and insurance; it does not create an unlimited guarantee by us.

Travellers are responsible for their property and should use available safes, locks and insurance. Cash, jewellery, electronics, documents and other valuables should not be entrusted to an unauthorised person.

A traveller must pay for verified loss or damage caused by their deliberate act, negligence or breach and may be required to settle directly with the supplier. We may facilitate documentation but will not impose unsupported charges.

Lost property may be stored, shipped or disposed of under a reasonable process. Recovery and shipping are not guaranteed and are at the owner’s cost. We are responsible only where loss is directly attributable to a legal duty and proven breach by us.

Operational photography, private member sharing and public promotional use are separate purposes. Any consent relied upon for identifiable promotional use will be specific, optional and recorded.

A traveller may decline promotional use without losing the core travel service. Withdrawal applies to future controlled use and cannot reliably recall material already lawfully printed, published, reshared or archived, though reasonable steps will be taken for channels we control.

Travellers may not record private conversations, restricted locations or another person in a sensitive context without permission. Local photography, drone, wildlife and cultural rules must be followed.

Members must not disclose live residence locations, access credentials, identity documents, health information, emergency details, private communications or another person’s confidential information.

Identifiable images, quotes and personal stories should be shared only with appropriate consent. Tagging, live location posting and publication of the group’s movements may be restricted for safety or privacy.

This clause does not prevent a person from reporting unlawful conduct, obtaining legal or medical assistance, making a protected complaint or cooperating with authorities.

We process personal data for applications, identity and eligibility checks, accounts, bookings, journey delivery, safety, communications, fraud prevention, complaints, legal compliance and establishment or defence of claims. The separate privacy notice describes categories, purposes, sharing, retention, rights and contacts.

Data may be shared on a need-to-know basis with suppliers, payment providers, technology providers, professional advisers, insurers, emergency responders and authorities, including recipients outside India where necessary for international travel and permitted by law.

Optional consent must be specific and may be withdrawn as easily as it was given. Withdrawal does not invalidate earlier lawful processing or require deletion where information remains necessary for an existing booking, legal obligation, safety record or claim.

Passport, visa, insurance, medical and emergency-contact records receive restricted access and should be retained only for the identified operational, safety or legal period.

A traveller confirms authority to provide an emergency contact’s information and should tell that person how it may be used. We may contact them or disclose necessary information where reasonably required to protect life, locate a traveller or manage a serious incident.

Travellers should use the secure upload route and must not send sensitive documents to unauthorised personal accounts or public groups. A suspected breach should be reported immediately.

Members must protect passwords, one-time codes and devices, use only their own account and notify us promptly of suspected compromise. We may revoke sessions, require re-verification or temporarily restrict access to protect users and systems.

Notices and confirmations may be delivered through the registered email, verified WhatsApp number, private portal or another agreed channel. Travellers must keep contact details current and monitor time-sensitive journey communications.

Electronic acceptance, logs and versioned records may be used to evidence the contract and communications, subject to applicable law. A technical failure should be reported; repeated clicking or duplicate submission does not create duplicate rights.

XIIA is a disclosed automated concierge that answers from approved information. It may assist with navigation, preparation and general questions but can be incomplete, outdated or mistaken.

XIIA does not decide admission, refunds, medical care, safety incidents, discipline, legal rights or emergency action. Time-sensitive, financial, visa, medical and safety information must be confirmed through the identified human or official source.

Reliance on an automated answer contrary to a confirmed itinerary, official instruction or direct staff notice is unreasonable. We remain responsible for correcting verified material platform information within our control.

A traveller should report a service failure promptly to the leader or emergency contact where practicable, allowing a reasonable opportunity to investigate and provide an alternative. Silence during the Journey may prevent an avoidable problem from being corrected.

Travellers must take reasonable steps to reduce loss and preserve receipts, photographs and relevant communications. They should not incur disproportionate replacement costs without seeking approval unless an immediate safety need makes contact impracticable.

Failure to report or mitigate does not erase a valid legal claim, but may affect recoverable loss to the extent the delay caused avoidable prejudice.

A formal grievance should identify the traveller, booking reference, event, date, supporting material and requested resolution. The final website will publish the operating entity’s customer-care and grievance-officer details.

Complaints will be acknowledged within the legally applicable period and addressed through a documented review. Safety emergencies use the separate live-journey channel and should not wait for the ordinary grievance process.

We may request relevant information, speak with staff and suppliers and propose correction, replacement, credit, refund or another proportionate outcome. Nothing prevents access to the National Consumer Helpline, a consumer commission, regulator or other forum that cannot lawfully be excluded.

Each party is responsible for direct loss caused by its proven breach, negligence, fraud, wilful misconduct or other liability imposed by law. A remedy should correspond to the affected contractual obligation, evidence, causation and reasonably mitigated loss.

To the fullest extent permitted by law, we are not responsible for indirect, remote, exemplary or consequential loss that was not reasonably foreseeable when the booking was made, or for loss caused solely by the traveller, an independent arrangement or an event outside our reasonable control.

Nothing excludes or limits liability where exclusion is prohibited, including statutory consumer remedies, fraud, wilful misconduct or liability for death or personal injury that cannot lawfully be limited.

Subject to non-excludable law, any contractual cap will apply only to claims arising from the affected Journey and will be stated prominently in the final booking terms. It will not be hidden in a general website notice.

The intended commercial position is that aggregate contractual liability should not exceed the amount paid to us for the affected traveller and Journey, except for excluded categories of liability or where applicable law requires a higher remedy.

This cap is not active in this draft. Its scope, interaction with supplier conventions, insurance and Indian consumer law must be approved by qualified counsel before payment.

Subject to law, a traveller is responsible for a third-party claim, fine, penalty, damage or reasonable cost directly caused by that traveller’s fraud, unlawful act, deliberate misconduct, material breach, unauthorised disclosure or negligent damage.

This is not an indemnity for our own negligence, breach or legal responsibility. We will notify the traveller of a material claim, provide reasonable supporting information and avoid settling it unreasonably at the traveller’s expense.

The traveller may participate in the defence where appropriate, but emergency safety measures and mandatory regulatory responses need not await consent.

The final contract will identify Indian governing law and the competent courts connected to the registered operator, subject to any mandatory jurisdiction available to a consumer.

The parties may first attempt good-faith resolution and may mutually agree to mediation or arbitration for an eligible dispute. No arbitration or exclusive-jurisdiction clause removes a consumer’s statutory right to approach a consumer commission or another forum that cannot lawfully be excluded.

Different mandatory laws may apply to transport, local activities, data, death, injury and supplier services in another country. This clause does not override them where they must apply.

The contract documents listed in the first section record the agreement. Prior promotional material, oral statements and informal messages do not vary it unless incorporated into the confirmed booking or shown to be a legally binding representation.

If a provision is invalid or unenforceable, it will be limited or removed only to the minimum extent necessary and the remainder continues. Failure or delay in enforcing a right is not a waiver.

A traveller may not assign a booking except through the approved replacement process. We may assign or restructure the contract only where service, consumer rights and data protections are not materially reduced, or where the traveller receives any choice required by law.

Website terms may be updated prospectively. The version expressly accepted for a confirmed Journey remains applicable to that booking unless a change is required by law, benefits the traveller without new burden, or is expressly agreed.

Material booking terms, cancellation schedules and optional consents must be accepted through clear affirmative action; a pre-ticked box or mere browsing will not be treated as purchase consent.

The final terms will carry an effective date and version. We will retain evidence of the accepted version, confirmation, disclosures and significant amendments for the applicable operational and legal period.